Refund policy

Returns & Refunds Policy

At Muruthi Wear, we want you to be happy with your purchase. If there is a problem with your order, please contact us and we will work with you to find an appropriate solution.

1. Change-of-Mind Returns

For eligible clothing, jewellery and accessories, we accept change-of-mind returns within 30 days of receiving your order, provided that the item:

  • Is unworn and unused

  • Has not been washed or altered

  • Is in its original condition

  • Has all original tags and packaging attached, where applicable

  • Is in a condition suitable for resale

  • Is accompanied by proof of purchase

Depending on the circumstances, an eligible change-of-mind return may be offered as an exchange, store credit or refund.

Change-of-mind returns are not available for products specifically excluded under this policy.

2. Food & Grocery Products

Due to health, safety and hygiene considerations, food and grocery products cannot generally be returned or exchanged for change-of-mind reasons.

However, this does not affect your rights under the Australian Consumer Law.

If a food product arrives damaged, faulty, unsafe, contaminated, incorrectly supplied or does not meet the consumer guarantees that apply under Australian law, please contact us as soon as possible so we can assess the issue and provide an appropriate remedy.

3. Faulty, Damaged or Incorrect Products

If your item:

  • Arrives damaged

  • Is faulty or defective

  • Is significantly different from what was described

  • Is the wrong product

  • Does not meet the consumer guarantees that apply under Australian Consumer Law

please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

  • Your order number

  • A description of the problem

  • Photos or video of the product and packaging where appropriate

Depending on the circumstances and your rights under Australian Consumer Law, we may provide a repair, replacement, refund or another appropriate remedy.

4. Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify your rights under the Australian Consumer Law (ACL).

If a product has a major failure, you may be entitled to a refund or replacement, as well as any other remedies available under the ACL.

For a minor failure, we may be required to repair or replace the product, depending on the circumstances.

These rights apply regardless of any voluntary return or refund policy offered by Muruthi Wear.

5. Change-of-Mind Exclusions

Change-of-mind returns generally do not apply to:

  • Food and grocery products

  • Products that have been opened, used, worn, washed or altered

  • Products that are no longer in resalable condition

  • Personalised or customised products

  • Certain made-to-order products

  • Gift cards

  • Final-sale items where permitted by law

These exclusions do not affect your rights under the Australian Consumer Law.

6. Clothing Size Exchanges

If you have ordered the wrong size, you may contact us within 30 days of receiving your order to request an exchange.

The item must be:

  • Unworn

  • Unwashed

  • Unaltered

  • In original condition

  • With original tags attached, where applicable

  • Accompanied by proof of purchase

Size exchanges are subject to availability.

If the requested size is unavailable, we may offer an alternative solution, such as store credit or another option where appropriate.

7. Made-to-Order & Custom Products

Change-of-mind returns may not be available for personalised, customised or made-to-order products.

However, your rights under the Australian Consumer Law still apply if the product is faulty, defective, incorrectly supplied or otherwise does not meet the applicable consumer guarantees.

8. Sale & Promotional Items

Sale and promotional items are subject to the same consumer guarantees under Australian law as full-price products.

Change-of-mind returns for sale or promotional products may be subject to the conditions stated at the time of purchase.

Your Australian Consumer Law rights are not affected.

9. Refunds

Where a refund is approved, it will generally be issued to the original payment method used to make the purchase.

The time it takes for the refund to appear in your account may depend on your bank or payment provider.

10. Return Shipping

For change-of-mind returns, the customer is generally responsible for the cost of returning the product to us.

Where a product is faulty, damaged, incorrectly supplied or otherwise covered by your rights under the Australian Consumer Law, Muruthi Wear will handle return shipping in accordance with those rights and the circumstances of the issue.

11. International Orders

Customers purchasing from outside Australia are responsible for checking the applicable import requirements for their destination country.

International customers may be responsible for customs duties, taxes and other charges imposed by their country.

Fresh or restricted food products marked “Local Delivery Only” are not available for international shipping.

Our obligations under Australian Consumer Law apply as required by law. Additional rights or requirements may also apply under the laws of the destination country.

12. How to Contact Us

If you need to request a return, refund or exchange, please contact us with your order details.

WhatsApp: +61 459 263 853
Instagram: @muruthiwear
Website: www.muruthiwear.com.au

Please include your order number and explain the reason for your request so that our team can assist you as quickly as possible.

Important

This policy is intended to work alongside your rights under Australian Consumer Law. Muruthi Wear reserves the right to assess each return, refund or exchange request based on the circumstances and applicable law.